Complaints

Complaints

Back to About Us

Outdoors Queensland has a responsibility to be open, honest, rigorous and transparent in handling complaints about itself and to deal with those making and receiving complaints in accordance with current best practice for handling complaints.

Outdoors Queensland’s Complaints Handling Policy is based on the International Standard (AS-ISO-10002—2006) Complaints Handling and acknowledges that:

  • a consumer has a right to complain and to have the complaint handled;
  • complaints provide feedback about a product or service or experience; and
  • appropriate responses to complaints maintain confidence in the industry’s products or services.

For more detail please READ or DOWNLOAD the Complaints Handling Policy, and to make a complaint to Outdoors Queensland, please fill in the Complaints Form and send it to:

Outdoors Queensland
150 Caxton Street
Milton QLD 4064
Fax: 07 3369 9355
Email: info@qorf.org.au

Download Complaints Handling Policy

Download the Complaint Form

Please note: As Nature Play QLD (NPQLD) is a Outdoors Queensland outdoor project, the policy and form above are to be used for any complaints involving NPQLD events, activities or staff.

Share

FacebookTwitter

Discover Queensland

Explore all of Queensland’s adventures.

Start Exploring

What's On

Latest News

Support for small businesses under new COVID normal

Palaszczuk Government is stepping up support to help small businesses

Read more
'Eye of the storm' 3D animations

Hyper-realistic, 3D animations put Queenslanders in the eye of the storm

Read more
Currumbin Eco-Parkland acquired for future generations to enjoy

148 hectares for transformation to eco-parkland

Read more

Become a member

We welcome membership applications from outdoor organisations and individuals

Learn More
Tail Lights by Georgina Pratten